Terms of service

OVERVIEW
This website is operated by Personify. Throughout the site, the terms “we”, “us” and “our” refer to Personify. Personify offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Personify, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Personify and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - HEALTH LAB TESTS

Upon purchase of your Testing Kit, you agree to the Declaration and Consent Statement for that test. The Declaration and Consent Statement for each test is set out below in the Appendix to these Terms and Conditions.

Upon purchase of a Testing Kit, you agree to the terms of our Privacy Policy, including but not limited to, granting your consent for us to use your test results data on an anonymised basis for the purpose of collating and publishing statistics relating to your test results.

Our test and this website does not make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis, or treatment. You should always seek the advice of your doctor or other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. You should not disregard professional medical advice or delay in seeking it because of something you have read on this website. All probable or possible diagnoses generated by the test or this website need to be discussed and confirmed with a qualified medical practitioner.

We do not provide a medical emergency service. For any condition that is a medical emergency, 999 should always be called in the first instance. Medical emergencies can include (but the following is not an exhaustive list):
• loss of consciousness;
• an acute confused state;
• fits that are not stopping;
• persistent, severe chest pain;
• breathing difficulties;
• severe bleeding that cannot be stopped;
• severe allergic reactions; and
• severe burns or scalds.

If you think you may have a medical emergency, call your doctor or the emergency services immediately. Reliance on any information provided by this Website is solely at your own risk.
Please note that our IgG antibody tests are not designed to indicate an allergic reaction to individual food/drinks or food/drink groups covered by the test. We accept no responsibility for any condition or symptoms that you may develop caused by an allergic reaction.

Where you have purchased a Testing Kit for a food/drink intolerance test, the test will be an IgG antibody test. We will use the defined Laboratories IgG food intolerance test which uses the enzyme linked immunosorbent assay (ELISA) method to detect IgG antibodies in your Sample.

For food intolerance testing, the Test Results will be provided for each IgG antibody food/drink reaction categorised into ‘normal reactivity, ‘borderline’, or ‘high reactivity’ and a reactivity value may be provided for each food/drink ingredient tested. We test for over 200 food and drink ingredients for our Food Intolerance Test. We undertake a high standard of quality control processes in our laboratory during testing which may result in reporting of fewer food and drink ingredients than were tested.

You agree that our IgG antibody tests are not designed to indicate an allergic reaction to individual food/drinks or food/drink groups covered by the test. We accept no responsibility for any condition or symptoms that you may develop caused by an allergic reaction.

You agree that raised levels of IgG antibodies within a person’s blood indicates that an IgG antibody reaction to a particular food or drink has occurred. If you have already taken the decision to eliminate a particular food or drink and have not been eating that food or drink for over six weeks, it may not show up on your Test Results.

Our IgG antibody tests are not guaranteed to identify food/drink reactions that you suffer from, specifically in the following circumstances:
(a) where any food/drink or food/drink group has not been regularly consumed as part of your diet for at least six weeks prior to the test; or
(b) where you are taking prescribed drugs such as immunosuppressant’s, cytotoxic drugs, or steroids, you understand that reactions may be suppressed but that if reactions are present they may be significant.

You should consult your medical practitioner about any symptoms of allergic reactions, food intolerances or any other health related symptoms that you may be experiencing in the first instance, and also consult your medical practitioner with your Test Results, particularly in the following circumstances:
(a) if you are unsure of the difference between food sensitivities, food intolerance or food allergies; or
(b) where you are taking any prescribed drugs or medication.

Where you order a Testing Kit for an allergy test, we will test and issue Test Results for your level of IgE mediated food and environmental allergens in the blood. You accept that if you are not currently suffering from clinical symptoms, or have been avoiding a known allergen that this can affect the Test Results and reactions may not show up as positive.

You accept the presence of IgE antibodies is an indication that you may be allergic to that particular substance (allergen) but is not a definite diagnosis on its own. If you have previously been advised of a food and/or environmental allergy but your Test Result does not show a positive result, you must continue to avoid that known allergen.

Where you submit the correct blood Sample in relation to any Testing Kits that we offer, then we, or one of our Laboratory Partners, will undertake the test in accordance with its approved procedures. We will then issue the Test Result.

Quality control measures will be taken when assessing each Sample to confirm that our test system is working correctly. We will not issue a Test Result, unless the quality control measures have passed our defined specifications.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you are not at home when the product is delivered. If we are unable to deliver your order to the address provided in your order and the product cannot be posted through your letterbox, the nominated courier or postal service delivering your order will contact you to advise whether your order has been left in a safe place, informing you of how to rearrange delivery or to collect the products from a local depot.

If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract.

If you do not provide us with a correct Sample. Sometimes a Sample is not sufficient in quality or volume for testing or they fail quality control measures post laboratory testing. In this instance another Sample is required and we may at our discretion issue free of charge another Testing Kit for you to complete and send back. If, despite our reasonable efforts, we are unable to contact you or you do not send us a correct Sample then we may end the contract. We cannot be held responsible for the damage, loss or theft of a Sample that has not been received by us.

Declaration and Consent Statement for each test:

Food Intolerance Test

Adult

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test.
2. The person taking the test is over the age of two years.
3. The person taking the test is not pregnant nor breastfeeding.
4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
5. You understand that steroids or immunosuppressants may affect results.
6. You understand that if the person taking the test is excluding any foods from their diet, that this could affect the test results for those foods.
7. You have read and agree to the terms and conditions.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Dependent

To complete the activation of your test, please confirm the following:

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Health Check

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test.
2. The person taking the test is over the age of eighteen years.
3. The person taking the test is not pregnant nor breastfeeding,
4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
5. The person taking the test has fasted overnight for more than 8 hours (water only) before providing the blood sample.
6. The person taking the test understands that if less than 0.5ml of blood is provided they may receive limited or no results.
7. You have read and agree to the terms and conditions.
8. The person taking the test understands that if they do not complete and attach the small label to the blood sample tube then they will not receive any results.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Food and Environment Allergy Test

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test.
2. The person taking the test is over the age of four years.
3. The person taking the test is not pregnant nor breastfeeding.
4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
5. You understand that steroids or immunosuppressants may affect results.
6. You understand that if you have not been recently exposed to the allergens tested they may not show up on the test. You must not expose yourself to any allergens that you know that you have a reaction to.
7. You have read and agree to the terms and conditions.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Dependents

To complete the activation of your test, please confirm the following:

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Cortisol (stress) Test

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test (defined as “you” below).
2. You are over the age of eighteen years.
3. You are not pregnant nor breastfeeding.
4. You understand that if less than 400μL of blood is provided you may not receive a result.
5. You are not taking glucocorticoids (a type of steroid). If in doubt then ask your GP or Pharmacist.
6. You understand that the test has to be done before eating and as soon as possible after you wake up in the morning. Take the test between 6am and 10am OR within three hours of waking if you work shift patterns.
7. You understand that you must not exercise between waking and taking the test.
8. You understand that oral contraceptives and hormone replacement therapy may increase cortisol levels.
9. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.
10. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
11. You have read and agree to the terms and conditions.
12. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Inflammation (CRP) Test

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below).
2. You are over the age of eighteen years.
3. You are not pregnant nor breastfeeding.
4. You understand that if less than 400μL of blood is provided you may not receive a result.
5. You understand that the test should not be taken if you have an acute infection such as a cold, flu, or a dental infection as CRP levels may be high and may mask any underlying inflammation. Instead, you should wait for at least a week after feeling better. If you are concerned about acute infection symptoms then please visit your GP.
6. You understand that CRP levels can rise after an intense burst of exercise, so the test is best carried out at least 24 hours or more after a work-out.
7. You understand that oral contraceptives and hormone replacement therapy may increase CRP levels.
8. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.
9. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
10. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results.
11. You have read and agree to the terms and conditions.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Thyroid Test

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below).
2. You are over the age of eighteen years.
3. You are not pregnant nor breastfeeding.
4. You do not have diagnosed thyroid disease.
5. You understand that the test should not be taken if you have an acute infection such as a cold or flu as this may affect the results. Instead, you should wait for at least a week after feeling better. If you are concerned about acute infection symptoms then please visit your GP.
6. You understand that oral contraceptives, hormone replacement therapy and some medications may alter thyroid hormone levels. If in doubt then ask your GP or Pharmacist.
7. You understand that you should not take biotin supplements for 2 days prior to taking this test. If you are taking prescribed biotin then we advise that you discuss this with your GP or Pharmacist first.
8. You understand that if less than 400μL of blood is provided you may not receive your results.
9. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results.
10. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.
11. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
12. You have read and agree to the terms and conditions.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Menopause Test

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below).
2. You are female and over the age of eighteen years.
3. You are not pregnant nor breastfeeding.
4. You are not taking hormonal contraception or hormone replacement therapy (HRT).
5. If you are still having periods (cycling), then you understand that the finger-prick blood sample must be taken on Day 3 of your cycle (where Day 1 is the first day of your period). If you are not cycling then the sample can be taken at any time.
6. You understand that some medications can alter female sex hormone levels. If in doubt then ask your GP or Pharmacist.
7. You understand that you should not take biotin supplements for 2 days prior to taking this test. If you are taking prescribed biotin then we advise that you discuss this with your GP or Pharmacist first.
8. You understand that if less than 400μL of blood is provided you may not receive a result.
9. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results.
10. You understand that the sample should be taken and posted on the same day.
11. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
12. You have read and agree to the terms and conditions.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Female Hormones Test

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below).
2. You are aged twenty years or over.
3. You are not pregnant nor breastfeeding.
4. You have provided your correct date of birth.
5. Your sex at birth is female and you are not taking any fertility treatment, oral contraceptives or hormone replacement therapy.
6. If you are still having periods (cycling), then you understand that the finger-prick blood sample must be taken on Day 3 of your cycle (where Day 1 is the first day of your period). If you are not having periods then the sample can be taken at any time.
7. You understand that you should take your sample in the morning.
8. You understand that you should not take biotin supplements for 2 days prior to taking this test. If you are taking prescribed biotin then we advise that you discuss this with your GP or Pharmacist first.
9. You understand that if less than 0.5ml of blood is provided you may not receive your results
10. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results
11. You understand that the sample should be taken and then posted on the same day.
12. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
13. You have read and agree to the terms and conditions.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Female Fertility Test

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below)
2. You are aged between twenty years and fifty-four years
3. You are not pregnant nor breastfeeding
4. You have provided your correct date of birth
5. Your sex at birth is female and you are not taking any fertility treatment, oral contraceptives or hormone replacement therapy
6. You understand that the finger-prick blood sample must be taken on Day 3 of your cycle (where Day 1 is the first day of your period). If you are not having periods and you are concerned about your fertility, then we advise that you go and see your GP.
7. You understand that you should take your sample in the morning
8. You understand that you should not take biotin supplements for 2 days prior to taking this test. If you are taking prescribed biotin then we advise that you discuss this with your GP or Pharmacist first.
9. You understand that if less than 0.5ml of blood is provided you may not receive your results
10. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results
11. You understand that the sample should be taken and then posted on the same day.
12. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
13. You have read and agree to the terms and conditions.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Male Hormone Test

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below)
2. You are aged twenty years or over
3. You have provided your correct date of birth
4. Your sex at birth is male and you are not taking any testosterone therapy or anabolic steroids
5. You understand that you should take your sample between 7am and 11am in the morning
6. You understand that you should not take biotin supplements for 2 days prior to taking this test. If you are taking prescribed biotin then we advise that you discuss this with your GP or Pharmacist first.
7. You understand that if less than 0.5ml of blood is provided you may not receive your results
8. You understand that if you do not complete and attach the small label to the blood sample tube then you will not receive any results
9. You understand that the sample should be taken and then posted on the same day.
10. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
11. You have read and agree to the terms and conditions.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Vitamin D Test

To complete the activation of your test, please confirm the following:

1. The test is for yourself, or you are the parent or guardian of the person taking the test (defined as “you” below).
2. You are over the age of eighteen years.
3. You are not pregnant nor breastfeeding.
4. You understand that if less than 400μL of blood is provided you may not receive a result.
5. You understand that if you do not complete and attach the small label to the blood sample tube then they will not receive any results.
6. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.
7. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
8. You have read and agree to the terms and conditions.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Cholesterol Test

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test (defined as “you” below).
2. The person taking the test is over the age of eighteen years.
3. The person taking the test is not pregnant nor breastfeeding,
4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
5. The person taking the test has fasted overnight for more than 8 hours (water only) before providing the blood sample.
6. The person taking the test understands that if less than 400μL of blood is provided they may receive limited or no results.
7. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.
8. You have read and agree to the terms and conditions.
9. The person taking the test understands that if they do not complete and attach the small label to the blood sample tube then they will not receive any results.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

Liver Function Test

To complete the activation of your test, please confirm the following:

1. The test is for you, or you are the parent or guardian of the person taking the test (defined as “you” below).
2. The person taking the test is over the age of eighteen years.
3. The person taking the test is not pregnant or breastfeeding,
4. You understand that personal and special category data is stored in accordance with our privacy policy and UK Data Protection laws.
5. The person taking the test understands that if less than 400μL of blood is provided they may receive limited or no results.
6. You understand that the sample should be taken on a Monday, Tuesday or Wednesday and the sample posted the same day.
7. You have read and agree to the terms and conditions.
8. The person taking the test understands that if they do not complete and attach the small label to the blood sample tube then they will not receive any results.

Please contact the customer service team on 0800 654 6066 if you have any questions regarding this.
I confirm by providing a blood sample that the above statements are correct.

*Personify provide laboratory test results and nutritional support services for informational purposes only and are not a substitute for professional medical advice. The results provided cannot be used to diagnose, treat or cure medical or health conditions. The term “food intolerance” is used broadly to reflect that IgG antibody reactions to foods are measured by our laboratory. These “food intolerance” tests are not allergy, lactose intolerance or coeliac tests. Personify recognise that food-specific IgG test results cannot be used to diagnose, treat or cure any specific food intolerances. Personify also recognise that the link between raised food-specific IgG levels, gut health and specific symptoms is not well understood. If you are concerned about your symptoms then please contact your GP. Information on this website is for educational purposes only and you must never disregard professional medical advice or delay in seeking it based on the information provided.

SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@personify.uk.com.
Our contact information is posted below:

Personify Labs
info@personify.uk.com

Unit C-D Hanson Close, Middleton, Manchester, England, M24 2UH

0800 654 6066

Registration Number: 15938727

Country/region

Terms of service